Frequently Asked Questions About ViaSat

Below are some of the most common questions asked by ViaSat customers.

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ViaSat a broadband provider who provides residential customers with satellite internet and home phone. The company also designs high capacity satellites and secures the necessary ground structure to deliver internet and phone services.

Liberty Plans differ from other plans that ViaSat offers because customers have access to the Liberty Pass. This allows customers to stay connected even if they reach their monthly data cap but at reduced of 1 to 5 Mbps.

ViaSat Liberty Plans give customers speeds of either 12 Mbps download speeds and 1 Mbps upload speeds. Or 25 Mbps download speeds and 3 Mbps upload speeds. The speeds you are able to receive depend on your area.

Yes. ViaSat gives you the option to purchase your own modem or rent a modem/router combination for $5/month on top of your regular service bill. ViaSat plans will work with any router.

No. A certified technician must be the one to install and activate all equipment to ensure that all connections are made properly.

A certified technician will come out to your house and evaluate the property to choose the best location for your satellite dish. The dish is 30 inches wide and 28 inches high and can be easily mounted on the ground, outside wall, or roof. The technician will run a cable from the dish, through a small exterior hole and connect it to your modem. This process usually takes about 2-3 hours.

If you opted to purchase your ViaSat equipment, including your WiFi modem, power supply, and dish, you have a two year warranty. Any repairs made under the warranty are free of charge.

It depends on the game you are trying to play. Multiplayer and realtime games do not work well with ViaSat because of latency. Most single player or turn-based games will connect.

Yes. ViaSat does have early termination fees (ETF) if you end your service before the 24-month contract is up. You will be charged $15 for every month that is still under contract. For example, if you cancel your service 13 months into the contract you will be charged for the remaining 11 months: 11 months remaining x $15/month = $165 in ETFs.

No. ViaSat does deliver services to any RV, Boat, or other mobile vehicle of any kind.

Latency refers to the time that it takes a page request to travel from your computer, to the server, and back. ViaSat satellites are approximately 22,000 miles into space which might cause a pause in your connection. ViaSat’s new service reduces the amount of latency you experience through improved acceleration technology, which increases your speeds.

All ViaSat Liberty plans include the Liberty Pass. If you hit your monthly data allowance, you can use the Liberty Pass to continue browsing at reduced speeds of between 1 and 5 Mbps.

ViaSat gives customers access to an online dashboard where they are able to view their current monthly data usage.

When you purchase any of the Liberty Plans, you have access to the Free Zone. This allows you to browse the internet between the hours of 3a.m and 8a.m with unmetered data, meaning any downloads or other activity will not count toward your data allowance.

Depending on your location and current plan, ViaSat does give you the option to upgrade your plan at anytime. Or you also have the option to purchase data packets for $10/GB in amounts of 1, 3, 5, 7, or 10 GBs. If you purchase 5 GB or more, there are discounts.

ViaSat Voice is the home phone service offered by ViaSat. It utilizes Voice-over-IP (VoIP) technology to bring you phone service through your satellite internet connection. It is available to any ViaSat customer with speeds of 12 Mbps or greater.

No. ViaSat Voice requires your ViaSat internet connection in order to make and send phone calls.

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